Refund policy

Return and Refund Policy

 

We are passionate about the quality of our products. If you believe your item is faulty, please send us a message via:

 

as soon as possible (within 14 days of product arrival).

 

We are more then happy to help solve this problem, however we can not refund due to change of mind or wrongful use.

 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

 

To start a return, you can contact us on Instagram or at hello@wildflowerpaperco.com.au.

 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

The original shipping charges and taxes are non-refundable. If your shipping fee was waived (thanks to free-shipping or a promotion), the refund will exclude this amount.

Return shipping fees will be at the customer's expense.

 

Damages and issues

Please inspect your order upon receipt and contact us within 14 days of receiving your order if the item you received is damaged.

 

We will provide instructions on how to get this fixed. Please email us at hello@wildflowerpaperco.com.au or message us on Instagram, or through our contact form. if a faulty or damaged item arrives in your order, we are happy to replace this or offer you a store credit. Please include photos!

 

Exceptions / non-returnable items

As the nature of our products are all personalised to each order, we do not accept change-of-mind returns.

 

Unless the item you receive is damaged, we cannot accept returns on custom products.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Please get in touch if you have questions or concerns about your specific item.

 

We also do not accept returns for hazardous materials, flammable liquids, or gases.

 

 

Exchanges 

As our products are hand crafted and customised to each order, we can not cancel an order once made. All orders are 100% finalized at checkout. 

If you have forgotten to add something once checked out, please message us as soon as possible and we will try to fix this for you if the order has not been commenced.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wildflowerpaperco.com.au.